• 1.What is the lead time about your products?

    Usually it is 15~30 working days for crane production. If quantity is big, the time may need longer. Also for some products is less, such as portable gantry crane, just 10 days is OK. And for some spare parts, we also have the goods in stock.

  • 2.How can you offer a most suitable solution?

    We have experienced technical team and sales team. When we receive your inquiry, we hope that you can tell us your needs and specific working conditions. We will give the most reasonable and economical solution according to the actual situation. For example, the lack of space in the upper part of the plant can change the structure of the staple food and use the low static hoist scheme.

  • 3.When the crane span is too long, how do you transport it?

    Usually when the girder is too long, we will divided it into several sections, the most long girder will with in 11.8m. There are some high strength bolts and install holes, it is easy to installation for customer.

  • 4.How about the packing methods?

    Electric parts are packed by strong plywood crate, others packed in polythene woven cloth.

  • 5.If you can custimized for us?

    Yes, we can customized the products by your requests, like crane parameters, and configurations, and others, also we will offer you some referable suggestions according to our experience on this field.

  • 6.How we are secure about our order?

    When you make an order, we have special production and sale person to follow your order about each step, once there is any updating, like the product pictures we will inform you to let you relieved.By the way, we are warmly welcome you come to visit our factory to check goods.

  • 7.Could you offer some spare parts?

    Yes, in order to it is convenient for the crane working in your side, by different products, we will offer some free and paid spare parts for you. Of course, the paid spare parts is up to you.

  • 8.Do you have any after sales service?

    Of course, our service is for whole progress. If any question need our help or support, we welcome you ask for us, and we will solve it at once. Such as, if you need, we can arrange engineer to installation.

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